I was unsure of certain aspects re the product and phoned Audio-Visual directly. They answered all my questions and I therefore made my purchase. Delivery was spot-on, being inside the 1 hour window that I had been given. The product performance is nothing short of Awe-Inspiring :- being a Yamaha AV amp (RX-V673) with Monitor Audio MASS speakers. I currently have an occasional instability issue which I am attempting to resolve myself, however, if I can't sort this I have the confidence in the Audio Visual staff to point me in the right direction
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