kim briggs´ profile

Reviews (3)

good customer service but still haven't got my problem sorted

I received the wrong jumper twice and was then told they wouldn't send another one out as they had checks to do. I felt as though the checks should have been done and the correct item sent out as soon as possible, especially as it is still for sale on the site. I said this to the customer service advisor and still haven't received a reply, I want this jumper as a christmas present and don't see why I should have to pay postage again. I'm quite disappointed at the moment but still hoping to hear back from the advisor and to receive the correct item.

09 December 2013

Reply from

Hi Kim,

Thank you for taking the time to contact us,

I apologise for the inconvenience in regards to your order.

It is now confirmed that your item has been re-ordered and will hopefully reach you and be correct this time.

Once again I apologise and hope we can offer an improved service for any future orders you may have.

Kind Regards,




Very pleased with the service. Really quick delivery, easy to use site will definitely recommend to family and friends


excellent service and quick delivery

Excellent service and quick delivery

kim briggs´ profile

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kim briggs
United Kingdom