Linda´s profile

Reviews (1)

Silver Shuttle

Great if you don't mind walking about city centre at night with a child because driver got lost!

Got picked up at Heathrow Airport and driver asked us for directions to Bracknell, we had come from Glasgow to visit Legoland so why would we know the area? we assumed with it being a local taxi company he would know the area, granted the hotel we were staying in was in the town centre but after going round the centre in circles at least four times he let us off in a lay by we then had to find our way through a multi story car park (past the homeless people sleeping in stairwell). We eventually found the hotel ourselves at around 10pm, this distressed my 8yr old son who was quite scared walking around a strange town so late at night. We used this taxi service as we assumed we would be dropped at our chosen location and not put in danger like we were.

18 April 2013

Reply from Silver Shuttle

Thank you for letting us know about this incident. Your feedback on our service which is very much appreciated as great service is a fundamental part of our business, and your feedback is invaluable in helping us improve.

I am very sorry that the service you received was poor. We are investigating with our service partner what went wrong with a view to ensuring the same problem doesn't happen in the future.
We would like to offer you a replacement journey equivalent in value to your last booking with us so that we can show you that your experience was far from typical and that we can deliver excellent service.

If you would like to take up this offer, simply make a booking through the Silver Shuttle website without making a payment, and then send us a message through the Contact page to confirm you have made the booking and we will cover the cost.

We do value your custom

Best regards.

Silver Shuttle Customer Service.

Linda´s profile

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United Kingdom