I placed an order for a £500 Canon Digital camera on the evening of 2nd December 2010. The next morning I received an e-mail saying they were unable to process my order and please could I phone them. In the meanwhile I had come across a bunch of negative online reviews about Camerabox, which got me a bit worried. After several attempts I managed to get through to the company and took that opportunity to cancel my order. A confirming e-mail was immediately sent to that effect. No camera was dispatched. However I discovered that they had in fact taken the money from my Mastercard account. A refund should have been put through immediately. Instead 21 days have now elapsed with no sign of a refund. This is simply unethical. I recommend any potential purchasers to avoid Camerabox.
I placed an order for a £500 Canon Digital camera on the evening of 2nd December 2010. The next morning I received an e-mail saying they were unable to process my order and please could I phone them. In the meanwhile I had come across a bunch of negative online reviews about Camerabox, which got me a bit worried. After several attempts I managed to get through to the company and took that opportunity to cancel my order. A confirming e-mail was immediately sent to that effect. No camera was dispatched. However I discovered that they had in fact taken the money from my Mastercard account. A refund should have been put through immediately. Instead 18 days have now elapsed with no sign of a refund. This is simply unethical. I recommend any potential purchasers to avoid Camerabox.
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