angie´s profile

Reviews (2)

InsureandGo UK

You do what you say on the tin!

Intuitive and easy to follow website, option to obtain hard copy policy data (a must if you have no printing facilities but something other firms don't seem too interested in); good value compared to others and all dealt with very quickly

Buyahipflask

Still not received goods

My concerns aren't related to buyahipflask but with the firm you use to deliver your goods - ie, royal mail. It may be that you need to review the service they provide. I was concerned that I hadn't received my goods (which are a birthday present so early receipt is important to me) and I mailed you to see if you could tell me where they were. Apparently Royal Mail had sent them back to your warehouse because they couldn't deliver them!!! I would have thought that a note/card through the door saying the goods had tried to be delivered and giving us the opportunity to either collect from the main post office or arrange an alternative delivery date is the very least we could have expected. As far as I can see, being unable to deliver, not telling the customer and then returning the goods to the supplier is really bad customer service. I know when I do receive these goods I will be very pleased with them, but I do think you need to re-assess what your expectations are of Royal Mail when dealing with your customers - or alternatively start to use a reliable courier service. In the meantime, I just hope my goods now arrive in time!!

19 April 2013

Reply from buyahipflask.com

Unfortunately Royal Mail were unable to deliver this parcel. The parcel was returned to sender and we've sent this back out.

Free shipping will usually be Royal Mail 1st Class Standard but tracked options are available at checkout for an additional cost.

Hope this at least helps future customers who may see this review.

angie´s profile

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angie
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United States

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