Dean Burgin´s profile

Reviews (1)

StressFreeParking - Meet and Greet

Diabolical service

I parked at Luton. My experience was not positive,

When dropping the car:

1 it is not meet and greet as described " what is meet and greet " the meet area is 500mts from the terminal, hardly outside departures as implied.

When my car was returned:

1 i called 20 mins before, the car arrived almost an hour later
2 one of the drivers ran over my friends bag in another car, he didn't stop to check if there was any damage
3 when my car arrived it was filthy, I even asked the attendant if they parked it in a field - it actually looked like it had been in the desert.
4 there are biro marks on the new leather upholstery, only in the drivers area.

When I made a complaint:

1. It took more than a week to rec' a response
2 the response received reffered to a completely different airport - suggesting no investigation when ahead?
3 in later correspondances the responder ignored details and request to see the booking-in forms where I checked the condition of the car with an attendant on my arrival.
4 the responder completeley ignored my issues and made no attempt to rectify the issue simply stating that they can not be liable for pre existing damage - suggesting without any evidence that either it magically appeared or I did it myself.

The parking attendants seems friendly enough, they were very quick to apologise for the damage and assured me customer services would sort this out. Customer services have been shameful at best.

23 April 2013

Reply from

Dear Dean,

The meet and greet drop off point for our meet and greet service is as close to the terminal as the Airport will let us go. If you want to be closer, you have to pay for the official onsite meet and greet service which is nearly double the price.

We feel that we addressed the rest of your points efficiently in our correspondence. If you wish to take the matter further then please contact us on 0800 014 8774.

Kind regards,

Philip Green - Customer Relations Manager

Dean Burgin´s profile

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Dean Burgin
United Kingdom