Usually after submitting a support ticket, I would get a reply within a few hours, but no longer than a day (sometimes replies have come in the middle of the night). Today I needed an URGENT reply as I was locked out of my server and had just that within minutes. The issue needed escalating to another team and still I had a reply within a very short space of time.
I generally feel that the negative feedback I have read is unfounded - although I obviously can't speak for other people's experiences. I submit support tickets when I need help and I always get a reply in a very reasonable amount of time.
My only real gripe would be that I have been a loyal customer for a few years now and would very much appreciate a discount, however despite my requests, this has not been possible.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.