Very disappointed with the lack of after sales customer service as there isn’t any. I took a day off work to accept delivery and they turned up and dropped off the bed and mattress great. only to find after I had unpacked it the bed and mattress were different size’s. So I Phoned up to get them to come back and pick it back up and was told that would have wait for them to another van out. It was two weeks later I received the phone call to arrange pick up. We don’t live in a warehouse so this was extremely inconvenient. I even had to take pictures to prove they had got it wrong.
To add injury to insult I had to lose another’s day pay to wait in for the correct delivery all because of there mistake. And when I asked for compensation or a good will gesture I was fob off by the manager and told we don’t compensate. Quick enough to take your money but once they have it they don’t care and if they do make a mistake there attitude is tough luck and it took 96 days to actually get our bed delivered.
Also noticed testimonials on there site are vetted and bias no negative feedback gets up loaded, which proves how bad they are.
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