Sylvie Gough´s profile

Reviews (1)

Ocean Lighting

Big disappointment

We bought a pair of multi-coloured Souk chandeliers, which are 3 times as expensive as one-colour chandelier, i.e. we spent £200+ for the pair vs. £60 for a one-colour pair. For the extra £140 (same quality of product), I would have expected a much better service.
1. We were lucky with one, but the second one arrived broken with parts missing before we even opened the bag. You refused to pay for the transport for returning the defect chandeliers because we reported it within 3 days and not your own defined 2 days. Once we returned it, you accepted to replace it as a will of good gesture.
2. we received the replacement #3 today, which arrived in the same condition as #2, but not broken. I have rebuilt the chandeliers, trying to match the chandelier #1, but parts on #3 are a mismatch of different wrong sizes, with duplication of colours and others missing.
You clearly have an issue the supplier of this product but you rejected responsibility. We will now keep the chandelier #3 as it is, as I cannot face going through that process with you again.

19 April 2013

Reply from oceanlighting.co.uk

We bend over backwards for our customers but some people just cant be pleased firstly you completed faulty form 07/04/2013, 3 weeks after receiving the goods on 15/03/13 outside of 48 hours, Three days?????, We have 48 hours as this is the time ALL Manufactures give ALL lighting retailers to report faulty items. Regardless we said we would sort the problem out at the postage cost to yourself. Which is fair I would say.
I spoke to the supplier and the cost on these fittings is higher than the single colour as the cost to produce and build in the factory due to having multi colours is higher. Hence the price is higher however we are very competitive online.
Thank you for the Star which is very very unfair on your part.
If you are not happy with the replacement we again will resolve the issue for you in a jiffy, as I dont want any of my customers starting the weekend with a sad face :) :) :) I will also email you a discount code off a future order. Thank you P.

Sylvie Gough´s profile

profile image of Sylvie Gough
Sylvie Gough
Reviewer
United Kingdom

About