I was attracted by the low price for my hydronic towel warmer. Way lower than competitors. It arrived quickly and is solidly and attractively built. Customer service was helpful in choosing the right valves. The web site makes it difficult to compare models (more info on some models, less on others.) The instructions are kind of vague also but it's not a really complicated install. I was a little annoyed to receive a $9 customs charge with a $6 service charge from FEDEX. I thought that that should be prepaid when shipped. However, based on what I've seen and experienced I would purchase here again
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