Review Edit: July 17, 2013 - first review posted in April 2013. (see below)
I wanted to edit my review to reflect the fact that after my terrible experience was expressed here, I was quickly contacted by Viagogo.
I was contacted by the head of Customer Services, who called me every Friday to update me on the status of my ticket purchase. They set a deadline by which I would have my tickets and it was one week before I left for Europe.
They did meet that deadline and I did receive my tickets. We attended the show and had no problems! So I will commend them for handling my initial horror and turning it into a far more manageable experience. So if you are having issues with your purchase, do express your feelings here as they will respond from this forum as opposed to the frustrating experience of trying to reach them by phone.
April 2013 - initial review
I bought tickets for a Depeche Mode concert this coming June 2013 in October of 2012. It is now April 2013 and I still do not have my tickets. I called one week ago and a was given very helpful feedback by Julius at Viagogo that they would call the seller to find out the story of my tickets. I was promised a call this Monday for an update and never received a call.
I called today and was absolutely STONEWALLED. I was told that the person selling me my tickets doesn't actually have them yet. Since all of the tickets were sent to the buyers by the original seller, eventim.de, in October of 2012 - this sounds horrific. I asked if I could be sent alternate tickets already by a seller selling the same seats on Viagogo who has them right now and they said NO. I am flying from Canada to Germany for this show and I bought tickets for friends. We have spent over $2000 in flights and accommodations for this show and I cannot be stuck in a situation where I am told that I could not be provided the tickets after flying overseas.
I do not want to have to report this purchase to my credit card company but I might have to if I do not receive assistance. My credit card company actually at first stopped my payment and I had to persuade them I understood what a ticket broker was. I have been buying from brokers since 1993 and have NEVER been treated so poorly. I have now ready many accounts right here where individuals never received their tickets in the end and I am horrified. Please assist me as I would prefer a solution from Viagogo rather than getting my credit card company involved. I simply cannot wait and not receive the tickets as a possible outcome. I bought from Viagogo because I read I was GUARANTEED my tickets. The reality has turned out to be otherwise since they refuse to help by sending out the same tickets from another seller even though they know that *my* seller does not have them after SIX months.
I will be more than happy to edit this review to something positive when I am given help.
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