I ordered my item 20th october, and after emailing and leaving messages for 6 weeks i eventually got a reply, it promised me my item next couple of days, sent by a women. anyway i eventually got hold of the owner and was able to text his mobile, he explained the situation, but i still did get a few false promises, but at least i was able to communicate, anyway after all the snow had buggered off, i did get my tracking number and finally my item, yes it was frustrating having to wait that long but i also understand they have to be made as it does state. But i do believe the customer service needs to improve, but the item is fantastic. Yes i would use again but by then hopefully delivery issues will be sorted.
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