I bought a Salomon 14+3 Trail Running Pack and checkout and delivery was easy and swift. - the item arrived quickly even with the free shipping option. Sadly the pack had a (slight) manufacturing defect. When I called them up Alison was friendly and efficient. I was offered a replacement / credit towards another item / or a refund. They even covered the cost of postal return with a prepaid label emailed to me - Zero Hassle.
When I also mentioned slight misgivings about the fit of the pack due to my small frame (I had a chance to try it at home) Alison helped me with more appropriate S-LAB options and was helpful and knowledgeable. I cannot reccomend them highly enough. Thank you.
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