Everything about the experience was fine until the exit! The cost, location and access to the parking facility at Exeter was totally fine although not particularly secure. However, when I got to the exit and put in the ticket I obtained on entry, the machine advised I owed an additional £77. This came at quite a shock as I had previously paid £46 for the week! Anyway, I pressed the assistance button and explained what and happened to the chap on the other end and was quickly on my way with no additional charge. Still seeing the £77 come up on the screen was a shock initially.
On a negative point, when I arrived at Exeter Airport I mistakenly turned right towards carparks 1&2 instead of left into carpark 3 (this was the first time I had used Exeter Airport). I stopped on the side of the road to let the shuttle bus from carpark 3 pass so I could turn around, there was no other traffic about. The shuttle stopped directly behind me although there was plenty of room to go around, thinking I had not left enough space I moved 5 metres or so up the road, he came right behind and did the same again and one more time after that. In my view the driver was acting like an idiot and someone with a braincell might be a better option. In customer service terms people should be trying to make things as easy as possible not being awkward for the sake of it.
Would appreciate your comments
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