Ordered an elgato tv for my mac costing £130. Took my money straight away, got an email confirming this. Heard nothing for 5 days (usually with <external link removed> my goods are here). 15 minutes before I get an answer and then speak with a <private data removed> (female customer service rep) she really was rude and just unfriendly. I asked when my goods would be dispatched she said between the 24th to 26th April. I said this was very long and what is the cancellation policy. She told me it takes 30 days for a refund. Though they take your mney straight away and the item had not been dispatched either. I've since been reading some appalling reviews about this company. I cancelled. Received no email confirmation of my cancellation as she promised. I then emailed them twice via their website. Both emails haven't had a reply. Te second email I said I'd wait for the goods and withdrew my cancellation and still no reply. I'm worried my money has been stolen by this company so I am now going to contact my bank.
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