This is the second time we have made a purchase from bathstore. The first time they managed to deliver another customers bath and bathfiller to us. This time we made a small order of 3 accessories that we were going to pick up ourselves from the store in Guildford. Because we had a store credit a receipt was not given to us at the time of order because they did NOT know how to do this, but we were promised a copy when we collected the items. The items were collected today and one was the wrong one and we did not get any receipts. Now we have to spend more time dealing with this. They are absolutely useless. STAY AWAY.
I bought an item from a marketplace seller and after 24 days of waiting I still have not received it. The seller has my money and is not responding to anything. Amazon is now investigating this but will take 14 days before I get my money back. What is there to investigate??? Why does it take 14 days??? For the first time ever I am disappointed in amazon.
I orderd 3 lamps and never received an order confirmation. I asked for this and when I got it I could see that it did not mention what 2 of the lamps where made of. So I emailed again and asked. After one week and several other emails from me, I still have not heard back from them. So I decided to play it safe and cancel my order. I emailed them about this several days ago and I STILL have not heard back.
They do not have a phone number, so you cannot call them or contact them in any other way. Bad sign when a company does not give you a phone number to call.
STAY AWAY FROM INFURM.com or INFURN.co.uk.
I have now received my payment back and am very pleased to have received it.
Marita Benedikt found this review useful
I have several domain names with one.com and have been with them for many years. They are very expenssive and not competitive at all. But i have still gone to them very single time. Until you have a problem things are of course fine, but when you do have an issue it is bad.
They say that they have 24 hr live chat. That is not the case. This morning I tried for nearly one hour to get to someone on the chat (they do not have phone support, as they want to keep costs down, but why are they so expenssive?) And once you are on the chat it takes SO LONG for them to answer, I think it is because they are chatting with several ppl at the same time and something you could have answered in a few minutes easily take 20 min.
They have the WORSE absolute WORSE support and customer service. It is practically non existing. They only do chat and if you need real help you have to email support and they will answer you by email within 24 hours. I needed support so I emailed them, the person answering did not even read the entire email, just the first line, made up his mind about what the issue was and send me an email I could not use and then they see this as solving your problem and you have to start all over again.
PLEASE do not use this company. Also, they will enter you into a credit agreement and that could lead to further problems. Please STAY AWAY.
I will not start the process of moving ALL of my domains to another provider. A cheaper provider that has great service. One.com is simply not competitive any longer.
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