Apparently they turned up at the entrance to my block of flats twice, were bemused by the complex 'buzzer' system and left. Not leaving sign they'd been there 'for my safety' of course, they then refused to come again and insisted I either came to their depot or got the sender to authorise them to turn up and look at my front door again. They honestly couldn't seem the care less, they have no intention of delivering my parcel unless I literally wait at my front door for them every minute of every day.
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