I am absolutely shocked that Release Travel are still allowed to trade. I used the company 3 years ago and the same things that ppl are complaining about happened to me then.
I used the company to book 16 girls on a hen wknd to York in 2010. As the maid of honor I organised everything with Release from the November the year before (2009).
I had organised a spa weekend with dinner on the Friday at an Italian and Saturday at an Mexican. Spa day with treatment and 2 nights stay at a 3* hotel.
Like everyone has said nothing was paid for!
On the drive from London to York I had a call from the Marriott where we were having the spa day with called me as I had called them previously about changing treatments to inform me they hadn't received payment. I rang Release and they were horrified I had been contacted... I'm glad I was because I was fuming at Release on the phone. Thinking that was it- it wasn't it was only the start.
We arrived at the Italian for them to have no record of us dining with them... We were promised a table with decorations etc there wasn't anything of the kind. The restaurant was empty and hardly anything available on the menu. I showed the restaurant our booking emails with Release Travel and they said they were settle the bill with them.
The following my day we went to the Marriott thankfully they did receive payment but had said if they didnt we would've been turned away and to fair I don't blame them. Why should they lose out because of a ridiculous company like Release?!
In the evening we went to a Mexican in town. They actually had us booked in but when we were finished they asked us to pay the bill... A bill we had already paid for to release. Thankfully again the proprietor was at the restaurant i showed him the booking emails btw me and release and after about 30mins we were allowed to go on our way. He said would chase up the company.
Then we had free vip club entry at revolution bar- or so we thought with a free drink.... There was no booking of us and no free shot...
And then there was the hotel we stayed at. We were sent pics of a modern hotel to lure us in. In fact instead we booked into the ibis a 2* and not 3* as booked. Half the party was put in the refurbed side and the other half on the other dingy run down side of the hotel. It was disgusting.
I was left completely embarrassed by the whole ordeal. As the event organiser you don't expect things to be perfect but you do expect after 9months of planning that 1. You have bookings booked and 2. The bookings are paid for in good time.
It seems that once Release have your money and we paid £189 each they couldn't give a crap about you or your weekend.
It's totally shocking they are still trading the same way 3 years later. Please please please do not use this company. Nothing has changed.
I suspect that the good reviews are written by themselves because there is no way I would ever ever EVER recommend this company to anyone not even my worst enemy. I reviewed them at the time on trip advisor and I also sent them a letter of complaint that got ignored. It was such bad service I have and will not forget it.... Utterly disgusting.
Once you break down the costs release made a pretty little profit on our group for doing nothing more than cause stress, embarrassment and total mortification.
Seriously if this gets picked up by watchdog I'd be happy to talk!
DO NOT USE THIS COMPANY!
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