IF you choose to use Bozowi then always send it recorded, sent my phone on the Saturday which arrived special delivery on the Monday at 8:30 didn't get the order received until I chased them. More than 24 hours later though they state they will tell you the same day its received.
Phone was downgraded as it was locked to a network, fair enough this is in their testing criteria and I didn't notice. Again other recycling companies don't care if its locked to a network just the condition of the phone.
I've asked for my phone to be sent back, for which there is a £10.00 charge, pretty much all the other companies are free next day. I asked for it to be sent back on Wednesday, its now Friday with no sign of the phone. I'm awaiting a call back from their office to advise where it is.
All in all the company are friendly enough to deal with but I feel they should be more in touch with what their competition offer in regards to people who are unhappy with their revised offers. If my phone had arrived special delivery from Royal Mail then I would have no cause to complain but when you pay £10.00 and they cannot confirm when it will be delivered? That isn't good customer service and leads to people leaving feedback like mine.
I will update when I get my phone back from Bozowi, Hopefully I will have a call back shortly.
Chowdary Cy found this review useful
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