Mrs Forrester´s profile

Reviews (1)

Silver Shuttle

Unfortunately not up to expectations

I accepted the conditions stipulated in that I would be collected at 9.20 despite the plane being scheduled to land at 8.35. The plan arrived early and I was actually in Arrivals by 8.40. Passengers waiting for their luggage were also clearned by 8.50. I waited until 9.10 and then decided to phone as no one had appeared. I was told the driver was just parking and would be there in a few minutes. After 5 mins I phoned again to be told I should be at Costa coffee. I walked to Costa coffee and after another 3 phone calls I was told to go the another point to meet the driver at .9.25 eventually being met att 9.30. Needless to say I was late for my meeting

19 April 2013

Reply from Silver Shuttle

Thank you for your feedback on our service which is very much appreciated. Great service is a fundamental part of our business, and your feedback is invaluable in helping us improve.
I am very sorry that the service you received did not meet expectations. Our standard practice is to bring forward the meeting time when a flight is scheduled to arrive early. We are investigating with our service partner what went wrong in this instance.
In the meantime, we would like to offer you 50% off your next booking with us so that we can show you that your experience was far from typical and that we can deliver excellent service.
If you would like to take up this offer, simply make a booking through the Silver Shuttle website and then send us a message through the Contact page and we will refund 50%.

Best regards.

Silver Shuttle Customer Service.

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Mrs Forrester
United Kingdom