Why, oh why, does Parcelforce police themselves! Our parcel from the US which we were tracking was fine until the thieves at Parcelforce got their hands on it! Of course whilst we were waiting in for this urgently it was 'delivered' (please note the quote marks) to us and signed for by a 'MR JOE' (please note the quote marks) at 3.10 pm (our PF van comes around here religiously at 4.30-5.00pm) so I know for sure that it was not on the intended van! Tried contacting PF politely - lied to on every occasion - given wrong follow on number; told there was no flat number on the parcel (then why deliver it and who to); when asking probing questions such as may I take your name had phone put down! Ask to speak to supervisor (after 5 such calls) put on hold - then had phone put down. Try to have your parcels mailed through someone else - because even if they are signed for on receipt Parcelforce will conveniently conjure up some excuse for their theft! I would have given a 0 but there wasn't an option!
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