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Reviews (1)

John Lewis

Poor Packaging And Delivery Of Fragile Items Beware

After numerous purchases from John Lewis online they were my first choice on soucing this product a £999 Sony SVD1121Q2EB Convertible laptop, In future I will think twice.
I purchased this item online and waited 5 days for delivery only to my amazement to find this £1000 ultrabook was dispatched to me in a plastic bag upon opening the bag the sony box was damaged that badly it looked like a 2nd hand ebay purchase, i did not bother opening the seal on the box to check the contents, it had obviously been thrown around numerous couriers vans and warehouses on it's way to me. After 40 mins to customer service they dispatched another for the next day and assured me it would be packaged properly, but oh no! exactly the same as before. I have had Lego delivered to me more securely than this item.
I intend to take the unopened plastic bag back to a JL store for a refund
I would advise any potential customer who intends to buy an item like this to go to a store in person or choose another online website were the dispatch of higher value fragile items are packaged more securely

(My purchase order number 34908715)

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Penny Millan-Avery
United Kingdom