Kevin Woolmer´s profile

Reviews (1)

Seapets

Overall very happy with seapets, just one small let down with the courier used for my new aquarium

I have used seapets for a couple of years for my aquarium related purchases, I can always get what I need as there is a good range of products, and well priced compared to other places I can get the same items. Also seapets are on the topcashback website, so I always get some cash back, and I can collect seapets points!

I like that they use Royal Mail for the smaller items as its so much easier for me to retrieve my package when I'm not in for delivery, I hate companies that use couriers who will only deliver when I'm at work, and make me drive miles to collect the package. They always package the items well too.

I've exchanged emails about returning items before, and about my recent large purchase and have found I had good customer service and quick replies.

I've been happy with all the products I have purchased.

The only reason I have knocked one star off the score is because I recently purchased a new aquarium and various accessories, as this was a big package it obviously needed to be sent by courier, which im afraid i believe the company they used were dreadful, I took the day off work to be in to collect the delivery which I'm fine with, however when the driver turns up, he dumped the very large heavy tank on a large wooden pallet on my door step, got me to sign for it, with me thinking they would then help me get the package in and they can take their pallet away, but as soon as I signed the guy literally ran into his van and drove off, leaving me to wonder how the hell I get this tank into my house on my own, I had to leave it outside for a few hours until a mate could come and help, and the pallet is now in my back garden, I'm going to have to hire a van or something to take it down the dump. Not impressed, but as its not seapets that deliver its not really their fault, just a poor choice of courier service on their behalf.

Very happy with my new tank though, and will continue to shop with seapets.

Kevin Woolmer´s profile

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Kevin Woolmer
Reviewer
1983
Guildford, United Kingdom

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