I placed a small order with safercigs for about £11. I received fantastic service with emails at every stage to let me know what was happening. My package was delivered really quickly. One of my items did not work, so I contacted them to ask if I sent the item back would it be possible to send a replacement. As I had placed such a small order in the first place I offered to cover postage both for sending the current item back and them sending my replacement out. This was flatly refused, I was told to put the current item in the bin and not to consider paying postage. The very next day I received a parcel with two of the products in.
They were friendly and courteous all the way through the order process. Not only would I be more than happy to use them again I would also have no worries about recommrnding them to friends and family. If I had to give them marks out of ten it would have to be an eleven!
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