I was told I would pay a premium for booking the hotels' transfer so booked it with Away - they charged me £78. On arrival I found the hotel charged £25 & on return I found On The Beach offering the same for £22. They only booked our vegetarian meals one way so we went without food from 3am to 2pm. They told me I didn't need a visa & we had to buy one but we only had Egyptian pounds & we had to pay in sterling or dollars which we didn't have. At 3am in Cairo this was very distressing & we had to go to all the banks who turned us away. finally we found one who charged us a premium to pay in Egptian £'s. I phoned the 24 hr helpline for advice & got no reply. No-one bothered to phone or email to check we were ok. Away told me there were no direct flights (we booked last minute) so we flew via Cairo & found people who had booked last minute and who had paid half what we did & flew direct. They changed my flights and forgot to change the e-ticket number so I had problems checking in. I sent an email to Away a few days ago & it hasn't been acknowledged. Their website talks about excellent service & customer service - judge for yourself but I am disgusted.
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