Craig Seymour´s profile

Reviews (2)

Walls and Floors

Good tiles, good price, delivery problems

Website easy to use, prices are reasonable.

Delivered wrong tiles (on correct date). Sent an email to the sales team - they were quick to call me back, however missed the calls. When I tried to call them myself x2, I was told I could only speak to the specific person who was dealing with the case, and they were unavailable at that time and they could only call me back, which took a while to co-ordinate. Eventually spoke to them, very pleasant, arranged collection of incorrect tiles and delivery of correct ones for specific date.

The man came to collect/deliver the day before the agreed date and luckily was in - however waste of day off the next day which I had taken as leave to deal with this situation. He also didn't offer to carry tiles up the 2 flights of stairs to the flat, so did it myself.

Quite a kerfuffle, bit disappointing. Would have been good if stuck to agreed delivery date. Also if issues could be resolved by email or by the sales rep i spoke to, as only needed co-ordination of delivery date.

Truffleshuffle

excellent

no problems at all, delivery speedier than they estimated.
great customer service

Craig Seymour´s profile

profile image of Craig Seymour
Craig Seymour
Reviewer
1982
United States

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