Victoria Van Terheyden´s profile

Reviews (1)

SerenataFlowers.com

Flowers not delivered!

The flowers were supposed to be delivered on Friday to my friends flat, I received an email at 2030 on Friday evening saying they had been delivered and left in "a safe place behind property", knowing where my friend lived and what her flat was like I knew this couldn't be true so I called her to check. There were no flowers (no safe place exists behind the property) so I emailed the website. I was told they would look into it but this could take up to 48 hours. Mean while my friend still has no flowers. I should have just gone with inter flora!

27 May 2013

Reply from SerenataFlowers.com

Dear Victoria,

Thank you for your feedback.

I am sorry to hear you were disappointed with how your delivery was dealt with.

Having looked into your order I can see this issue has been resoved by our customer service team, however if you feel you have any further queries please contact them further and they will be more than happy to assist you.

Kind Regards,
Julie.serenataflowers.com

Victoria Van Terheyden´s profile

profile image of Victoria Van Terheyden
Victoria Van Terheyden
Reviewer
United Kingdom

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