Sam Walker´s profile

Reviews (1)

The flowers in my delivery were dead upon arrival

I am giving you feedback due to my disappointment with your service. My order reference number was Q4140666. My order arrived at the address of my recipient in a cardboard box which was severely damaged and, as a result, so were the flowers inside it. Also, around half of the flowers were dead or had their heads chopped off from the stems. I think that this is highly unacceptable and unprofessional. I have included links to some of the photos below to show the damages. I am very disappointed in your company and will not be using it again and feel that a refund of some kind is in order.

27 May 2013

Reply from

Dear Sam,

Thank you for your feedback.

I am so upset to hear that the flowers were received in such bad condition.

I have passed your complaint onto our customer service team and have asked them to contact you.

Kind Regards,

Sam Walker´s profile

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Sam Walker
United Kingdom