Sam Walker´s profile

Reviews (1)

SerenataFlowers.com

The flowers in my delivery were dead upon arrival

I am giving you feedback due to my disappointment with your service. My order reference number was Q4140666. My order arrived at the address of my recipient in a cardboard box which was severely damaged and, as a result, so were the flowers inside it. Also, around half of the flowers were dead or had their heads chopped off from the stems. I think that this is highly unacceptable and unprofessional. I have included links to some of the photos below to show the damages. I am very disappointed in your company and will not be using it again and feel that a refund of some kind is in order.

https://www.facebook.com/ajax/messaging/attachment.php?attach_id=67eca56d5674e7aa6a535e6690109a04&mid=mid.1366448320649%3Aae8bedce180e695694&hash=AQArX47JpPO_C9_t
https://www.facebook.com/ajax/messaging/attachment.php?attach_id=3fcf71346bd803247194f405514f75df&mid=mid.1366397676758%3A2571ee28932463c816&hash=AQA4CM9F4l1xH_8r
https://www.facebook.com/ajax/messaging/attachment.php?attach_id=e1dcecb395712e0874af9884f92be350&mid=mid.1366397676758%3A2571ee28932463c816&hash=AQCAJpKASa5hsep2

27 May 2013

Reply from SerenataFlowers.com

Dear Sam,

Thank you for your feedback.

I am so upset to hear that the flowers were received in such bad condition.

I have passed your complaint onto our customer service team and have asked them to contact you.

Kind Regards,
Julie.serenataflowers.com

Sam Walker´s profile

profile image of Sam Walker
Sam Walker
Reviewer
United Kingdom

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