Linzi Roberts´ profile

Reviews (1)

SerenataFlowers.com

Good service flowers half dead,disappointed and embarrassed

Ordering was easy and tracking was very good however flowers were half dead so was disappointed especially when I saw them when visiting my mum (recipient of flowers)

27 May 2013

Reply from SerenataFlowers.com

Dear Linzi,

Thank you for your review, it is much appreciated.

I am sorry to hear that the bouquet arrived in poor condition on such a special occasion.

I have reviewed the order to investigate further and notice that you did not report any issues to our customer service team.

They do require all issues to be reported before they are able to investigate and resolve.

Our customer service team can be contacted via the contact us link on the website.

Kindest regards
Katie.Serenataflowers.com

Linzi Roberts´ profile

profile image of Linzi Roberts
Linzi Roberts
Reviewer
United Kingdom

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