Ordered at the beginning of December to be contacted on my despatch date to tell me they were out of stock of items therefore would be new year for delivery. 2nd despatch date arrives, still no garments, contacted by them 3 days after despatch date to advise someone messed up in embroidery proofs therefore garments not even started yet, but might be out by end of week. Cancelled order, be interesting to see how long it takes the refund to come through, overall shockingly poor experience and communication and from reading other reviews doesn't seem to be rare occurrence, nice to see a company doing so well that they are happy to throw business away like this, could understand if it was huge order but wasn't ! best advice, don't order from them.
I have ordered a full house of blinds including two really large bay windows The site made it really easy to order, turned up within 10 days which for the size of the order was great. When delivered, each blind was individually marked up with the sizes on the rails and on the fabrics which made it brilliant to sort and install. This enabled me to fit the full house in half a day.
Overall a fantastic product, at less than half the price quoted by some companies and I would highly recommend and purchase from again.
I made an initial large purchase on a weekend after visiting the site, the company was recommended to me by family because of their prices and customer service, and I can say that being in Cornwall hasn't altered that service in anyway, reliable, speedy delivery, clear easy to use website and ordering facilities, overall a really pleasant experience.
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