I bought a double size bed frame and a mattress few months ago from Leeds store few months ago before we moved to our new home. The delivery came on the right time but only with wrong size. We were delivered a double size mattress and a king size bed-frame. We contacted the customer service right after that - staffs at customer service were helpful and we waited another 3weeks for the right bed-frame. After 3weeks same again (king size), same process waited and after 3delivery it was again the same. :( Very disappointed because we had to wait about 2months. Apparently we were not allowed to change a mattress since we had used it but was offered a refund on bed-frame. We didn't wanted to go looking for another bed-frame at other stores and wait another month so we stayed with OakFurniture Land hoping for right delivery. Finally 4th delivery and thank god after more than 2months we got the right size bed-frame.
All this time we had to call 0844 and wait (company phones), plus our main frustration was assembling bed frame for temporary use and taking it out again and again for 4 times. But thanks at the end after almost 2months wait it was delivered.
Bought kitchen products from Currys, all the product was good only overhead hood had a problem as this couldn't be installed by the engineers who were sent for installation. Anyways refund was given after weeks of hassel, explaining things on phone (0845) and than at stores as the engineer lied by saying it was successfully installed.
Well i wouldn't call it really bad as half my furniture came perfect. Price great (cheaper) only my large 3seater sofa came as bit bended on its base and this could be easily notice as one of its seat looked like a separate one. This might have been due to poor handling at warehouse during delivery as the furniture specialist was sent out to investigate and his response was the same (could be on handling during delivery). Hence haven't heard from them after that even thou i was promised they would deal with the fault. Anyways other furniture like my bedroom wardrobe and side tables came out to be perfect as described. Thanks
Really happy with the furniture we bought for our new home. My only disappointment was on the dinning table when wrong size of dinning table was delivered but the staffs at customer service helped and was sorted after few weeks. Overall great product and the cheaper too.
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