The whole experience, from the initial web site fact finding missions to browsing the spacious well stocked showrooms to look at and sit on the real things, to the nuts and bolts of buying and managing the installations was a hugely enjoyable, stylish experience. It is no exaggeration to say that what might have been a chore was transformed by the whole staff into a really pleasurable experience. We cannot speak too highly of the floor staff, finance and delivery men who took mere 'delivery' to another level. In the first instance we were left to our own devices, as opposed to being pounced upon, until staff were required to answer queries. At such times we were graciously and expertly advised in all departments. All questions were answered honestly and without the usual crass sales bluff.
The purchases were made, installations arranged, changed accordingly and we were informed every step of the way by text. We were particularly impressed by the offer to deliver 'online purchases' (picked up on by diligent service) at the same time as the rest. The coordination of services was outstanding to the end point where the delivery was made precisely on time by the most obliging, civilised delivery men we have ever encountered in 30 years. This is something that MUST not be passed over but very definitely be passed on to the gentlemen concerned.
A most satisfying and unique experience and as such, we are more than willing to recommend this experience without reservation.
We're now begging the question, of course, "Is yours a Barker and Stonehouse?"
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