Si Cubbon´s profile

Reviews (1)


Misleading website and poor customer service - unwilling to resolve issue.

Purchased a ghd with the heat mat and used a money off coupon. At no point did the website say the item was out of stock. Contacted customer service who said it was out of stock and would take months to be restocked, despite it still being on the website as stocked and also being the same as the item that I had to reorder (albeit without the discount). Magically, when I reordered the item without discount it turned up within a couple of days.

Customer Order (27055465). Updated as requested.

Raquel Calambres found this review useful

23 April 2013

Reply from Lookfantastic

Hi Si,

Thank you for your review all customer reviews are received and used by our team as we strive to offer the best all round customer shopping experience.

If you could add us your order number to this review we will be more than happy to look into the problems, please be assured that we will do all that we can to resolve the problems for you.

Thanks from our team at Lookfantastic.

Si Cubbon´s profile

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Si Cubbon
United Kingdom