Cecilia Birkmose Samsson´s profile

Reviews (1)


Customer Service dead end!

In February I bought a Dermalogica cream that has just never arrived. I have tried writing Customer Service, but can not find an e-mail address any where on Lookfanstatic’s website. They suggest that I use 'My Account' on the top right of the website and follow the prompts, but I end up getting the massage: ”You currently have no orders to submit a query about.” The websites suggest answers to different problems, but never give any contact information; I just keep on ending in a dead end telling me to contact Costumer Service, but not how to do that. Very frustrating!

Formerly I have had no problems with Lookfanstic and find their product rage, prices and free shipping very attractive and would like to keep on using the service, but not if I don’t receive what I buy!

Alexander Andreassen found this review useful

23 April 2013

Reply from Lookfantastic

Hi Cecillia,

I am sorry to hear that you have not received your order.

I have managed to locate your account using the details you have supplied,if you could login to your account you find that I have contacted you with a resolution to the missing item.

Please reply to us through your account to enable us to resolve as soon as possible.

Thanks from the Team at Lookfantastic.

Cecilia Birkmose Samsson´s profile

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Cecilia Birkmose Samsson
København, Denmark