I ordered an Echo chainsaw on 28th December 2013. As I hadn’t received a despatch email by 7th January I called them and was told it wasn’t in stock but it was due in and would be coming next week. Later that day I got an email to say that information was wrong and it would be week commencing 20th January. No despatch email had arrived by 23rd so I emailed again to ask if the chainsaw was in yet. They emailed back to say it would be within 5 working days. I emailed again on 30th to ask again. No reply this time so I phoned them on 31st January and they said they would check and call back. No call back for over 4 hours so I called them again and asked if the chainsaw was on their premises. It wasn’t so I cancelled the order and asked for a refund which they said would take 5 working days. No refund received or any acknowledgement of my order cancelation email so I emailed again and on 5th and 6th February this time they said it take 10 working days to refund. I’m now speaking to trading standards and the credit card company. After cancelling my order with Abbey I placed an order with [External Reference] and the chainsaw was delivered within 2 working days but I’m still waiting for the refund from Abbey Garden Sales. An apology would have been good too.
Chris Doherty found this review useful
I ordered a Huskqvarna 135 chainsaw online. The website was easy to use and the price was very competitive. I received emails confirming my order and despatch. It arrived in a tracked 2 hour delivery slot within 2 working days of my order. Excellent service and on the basis of this purchase I highly recommend Mad4Mowers.
This is a company that remembers who the customer is and don’t expect you to wait in all for them to deliver. Excellent website making it easy to compare products with video reviews that are not just out to sell but actually tell you the positive and negative points. Easy to arrange free delivery with several updates on delivery time so you don’t have to wait in all day. Highly recommended.
I ordered some accessories for a new en suite shower room. The web site was easy to use, delivery was prompt and the items, one of which was a glass shelf were very well wrapped. The items were of excellent quality. I would highly recommend SDS London.
We recently moved home, just 100 yards along the road. I notified BT in March online to transfer the phone line, BT Internet and BT vision on 8th April and I had various confirmations that this would be done. The phone line was transferred as requested but guess what, no internet or BT vision.
Between then and now I have made numerous calls and spent hours of wasted time on the phone to various BT know-nothings who have frankly lied about the reason for the problem and connection date. Excuses have been “your order got stuck in the system” and “there is a complicated technical problem at your exchange”. That’ll be the same exchange that I was on before the move and the one that I am connected through just now thanks to my helpful neighbour’s BT wifi. Thanks, Tom.
I have been given numerous dates for connection all have come and gone without a flicker of the little blue broadband light on my router. I have spent hours on the phone going through BTs automated system always to end up speaking to someone reading from a script card telling them how to deal with a frustrated customer (soon to be ex customer). Always the line “Yes, I can definitely help you with that problem today sir.” and then not actually doing anything. We have also lost the various tv series that we were watching. I have also been insulted by one person in a far flung call centre who insisted that I provided my full password rather than the normal random two characters to ensure that I gave the correct details.
I have never been called back to apologise or deal with the issue. Although BT have been keen to try to contact me regarding my cancelled direct debit and to tell me they will charge me a processing fee for not paying by direct debit. I’m not quite sure what I am supposed to be paying for as I prepaid my line rental and I’m not getting any other services.
Last connection date given as 19th April. Still no broadband on 21st April. The recorded message now says that it will be connected on 1st May. I am only persisting with BT because I use the BT Broadband Phone number as my business number and all my recently printed business cards etc. will need to be redone and contacts advised of the new number.
If you are thinking of BT. Don’t bother. Customer service is non-existent. They also clearly have no system to complain other than by letter. Although you can praise a member of BT staff on line. That gives me an idea, I’ll see what happens if I give negative praise. ;-)
Paul Davies found this review useful
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