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Myhermes

Myhermes leave parcels on your doorstep if you are not in to receive them

I was expecting a delivery (from a garden supply company which had not arrived) by around 5.30pm so we presumed that it would arrive the next day. We left our house to go out for dinner and on our return (at around 10.30pm found a large box (our delivery item) on our doorstep in full public view. This is not the first time that a Myhermes courier has left a parcel on our doorstep. Last year we ordered an LED video light from a company. After a week we contacted the supplier who assured us that it had been sent and that we should contact the courier, Myhermes. They eventually, admitted it had been left on our doorstep but refused to accept liability, saying that was down to us and the supplier. Thankfully, but after much reluctance, the supplier eventually replaced the item free of charge. Myhermes had washed their hands of any responsibility even though I pointed out that there was no signature of receipt from me, the fact that they had left the package unattended on my doorstep for the whole day and that a public footpath runs right in front of my house. I can only assume that because the company work on such tight margins, it is not profitable to post a note through a customer's letterbox arranging a re-delivery. I suppose you get what you pay for!

I can only speak from personal experience when I say that I would not trust this company to deliver anything of value to me until they get their procedures tightened up and accept responsibility for shoddy service.

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Chas Findlay
Reviewer
1954
Wokingham, United Kingdom

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