Jessops

Saved the day

I ordered an SLR from Jessops after being let down by an 0n-line shop. Ordered over the web and collected in <1h. Price was not too bad either.

TERRY

Camerabox

Fool me once, shame on you; fool me twice, shame on me.

I first used Camerabox a couple of years ago and that was a poor experience. I ordered a grade A compact camera after a few weeks and no camera I was contacted and told that the camera I had chosen was not available, despite it still being listed on their website. I was offered an upgrade at additional cost to a Panasonic TZ7. I accepted and it arrived a few days later and I have been very happy with the camera. I thought grade A, not many in stock, perhaps just a blip.

I decided to up-grade to a SLR recently and ordered a Sony A55 with an extra lens bundle, the website quoted 2-4days delivery, plenty of time before I needed it in 3 weeks time. I checked all parts were listed as in stock. My credit card was debited immediate. After 9 days i called Camerabox to ask where the camera was - I was told it would arrive within 4days. Five days later I called back as the camera still had not arrived. I asked for guaranteed delivery with in 3 days else I would have to cancel the order. The sales executive could not guarantee this so I cancelled the order.

After about a week I asked about the refund and I was told it would take up to 14 days and they added that actually legally they had up to 30 days to make the refund. The 30 days is true, but when a company starts quoting the law at "customers" then there is something seriously wrong with their customer service. It has been well over 14 days, but not yet 30, since I cancelled the order and there is no sign of a refund. Needless to say if the refund is not back in 30days i will be straight on to my Credit Card company.

The up-shot of all this is 1) I paid a bit more for the camera equipment; 2) have been stung with an extra credit card interest payment; 3) Had little time to familiarise myself with the camera before the event for which I mainly bought it.

As an extra, good prices do not have to go with poor service. I ordered some extra bits and pieces from 7dayshop.com, a camera bag was found not to be in stock. I was offered the option of cancelling or waiting; I cancelled and I was refunded the £ within a day. Camerabox you will not get my custom again; but if you really aspire to be a good business, I suggest you take a look at 7dayshop.com for inspiration.

I would have liked to give Camerabox 1 star but they seem to be operating just about on the right side of the law.

Up dated on 4th January 2011, reduced to 1 star as the refund has not been paid back to be after >30days and CAMRABOX are now in breach of the distance selling regulations.
TERRY

CameraboxAreLiars found this review useful