Orange customer services is decent. You don't have to wait forever to get through to a human and they are always very chirpy and helpful.
When I had to call for a replacement phone in the past, I found them to be quite rude, in terms of asking if I usually allowed a three year old to put my belongings down the loo and suggested that I should have been supervising them better. This was the only time I have ever felt quite angry with them but, as with most companies, if they are taking your money they are excellent, as soon as you owe them money or you want something from them they become quite rude!
They are better than many providers (i.e 3) but probably not the best out there, I think I stay with them out of habit, more than because I get a brilliant deal with my contract. My friends are staggered that I pay over £40 pm and only receive free texts and my handset isn't all that either (which I'm stuck with for 18 mths!).
After nearly a fortnight I received the completely wrong book. I was waiting on a £24 Politics textbook which I needed quite urgently, what I received was a GCSE booklet on 'Of Mice and Men'.
How could you get it so wrong?
Customer services were a mumbling, unapologetic joke, who seemed to know little of how long I could expect to wait for an exchange once I had returned it and when their warehouse would open again after Christmas, cue long pauses to suggest a 'What do you want from me?' attitude.
I will not use Waterstones again (they are overpriced more than anything) and will inform others of my negative experience. Such a shame for them as I'm a student in my first year, who will need to purchase at least two textbooks and six novels per term, as well as books for my children - they could have made some decent money out of me over the next three years and beyond. Fools!
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