Ordered a pair of US shoes and despite making it clear that I required a pair of UK 10 I was sent a pair of US 10 which were obviously too small. I was then fobbed off saying that these particular shoes were now marked with the UK size and that they do come up a little small and this is explained on their site. After several emails they finally agreed to refund my return postage costs but strangely it never arrived. I have since ordered the same shoes from a different online retailer who got it right and also confirmed that these shoes have never been marked with UK sizes! Such a shame as this site does stock some really nice gear but have now lost me as a customer
Not only were Mr Shoes the cheapest on the web for the particular shoes I was after, their customer services were quick to answer my questions and delivery was quick and efficient. I received an email informing me of the date of delivery but also gave me the option to change the date to one this was more convenient, on the day of the delivery I then received a further email giving me a 1 hour delivery slot which was spot on. Very happy and will certainly use again.
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