Mary ´s profile

Reviews (2)

ECCO Shop EU

Usually first class but not this time!

I sent an email to your customer services regarding an order, that I had placed that afternoon.
What I got in return was a half page in some foreign language, possibly Swedish.
I emailed them again requesting that they replied in English, as I do not speak foreign languages.
The next reply was in German, I think, but was no better.
It was very frustrating, not to have my concern resolved . . I ended up phoning and a very nice young man hopefully sorted my concerns out.
We shall see . . . for I have not as yet received my order.

08 August 2013

Reply from ECCO SKO A/S

Dear Mary,

Thank you for your review on Trustpilot, we really appreciate the effort you put into giving us feedback. Unfortunately due to a technical error you received the confirmation email in Swedish in stead of English. We would like to offer you our apologies for that and in a personal email I will explain what the status of your delivery is.

I hope I've informed you through this email and if there's anything else you'd like to know, please contact us.

Kind regards,

Bobbie
Customer support
00800 3226 7467
shopeu.ecco.com

Gjwtitmuss

Quick, efficient service it couldn't have been bettered!

Titmuss' prices were very competitive so I placed my order and the service was very quick, efficient and all the information required was at hand...it couldn't have been easier!
My order was delivered within a couple of days whereas I was expecting it to take 3-5 days at least.....brilliant!

Mary ´s profile

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Mary
Reviewer
United Kingdom

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