I had a report back saying that my phone wasn't up to how I agreed it was when applying. Apprently in the small print your phone must basically be in brand new order without a scratch or signs or wear and tear. But it is like that will all phone selling companies I guess and that gives them a chance to offer you a lower price which you then feel obliged to accept as they already have your phone. This isn't just the case with this company but all of them by the sounds of it. However I received good communication and a fair price even with the reduction for the wear and tear.
Overall happy with the service and would still recommend!
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