The service is technically excellent, the postal system employed is very good however the telephone service which is presently employed is rubbish. You cannot stay on a line for 12 minutes being told that you are first in the queue and will be answered by the first operator available - there can only be one operator!!! I had to hang up!!
You have a good product, it is now important that you sharpen up the telephone system but overall well done. You are onto something that can be a huge winner and my word of mouth publicity to others will be very positive.
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