David Nichol´s profile

Reviews (1)

ReglazeMyGlasses

Technically excellent

The service is technically excellent, the postal system employed is very good however the telephone service which is presently employed is rubbish. You cannot stay on a line for 12 minutes being told that you are first in the queue and will be answered by the first operator available - there can only be one operator!!! I had to hang up!!
You have a good product, it is now important that you sharpen up the telephone system but overall well done. You are onto something that can be a huge winner and my word of mouth publicity to others will be very positive.

22 April 2013

Reply from ReglazeMyGlasses

Hi David,

Sorry you were on hold for so long. I hate being on hold as much as anyone, it can be very frustrating. Its a very rare thing to happen here, and the reason the ability to get through was because we are in the process of upgrading the phone system, it was just unfortunate that you called at the moment we were testing some new phones on one of the lines.

Even while we are in the process of moving over (which should be completed by tonight anyway) most people should only experience short hold times.

Kind regards

James

David Nichol´s profile

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David Nichol
Reviewer
United States

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