We are online retailers and switched to My Hermes for delivery of non-urgent, large parcels weighing up to 2kg (in advance of the Royal Mail price increases in April). I offer customers a choice of services: a quicker service with Parcelforce or Royal Mail if they are willing to pay more but, if they are not in a hurry for the items, My Hermes offers a longer service at a very reasonable price. The lady who collects from here is reliable and friendly. We've only had issues with one parcel that took almost 2 weeks but that was to the Highlands of Scotland and the customer had not been at home for the first attempted delivery. Don't use the service if you need anything urgently; they don't advertise themselves as fast couriers. They provide a cheaper and therefore slower delivery service.
We visited Matfen Hall, a small quiet hotel with peaceful views across a landscaped golf course onto woodland. The hotel and spa were as expected. The room was clean and provided everything that we needed including complimentary still water in the fridge. The view from the room was disappointing but we didn't spend much time in it. Lunch in the conservatory was relaxing, although the service in here was poor (we were given the wrong drinks and then overcharged!). We used the spa facilities; the pool was warm compared to most and the glass roof made it very light and airy. There is also a hot tub, sauna and steam rooms. Dinner in the Library restaurant was absolutely excellent! We couldn't fault any of the dishes we ordered and the service was very good too. Overall this was an enjoyable and relaxing stay.
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