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The worst customer Service I have ever had!!

Case Reference: CC199 7513

Our new Bosch washing Machine Delivered today

- No-One let us know the delivery slot for today (I was told to look at the website after 8.30pm - even through the store told me a text message would be sent!)

- My wife had to take the whole day off (originally she took a half-day off) as the slot was 1.25pm to 5.25pm......... However in the end I needed to chace them twice after 5.30pm for the delivery driver to call me (even though I was told he would call me an hour before delivery)

- The delivery eventually happened at 6/6.15pm!!

- To top things off nothing was taken away and the new washing machine was just dumped in the hallway of my flat. This was due to the fact it was hard-wired (as most flats in the UK have appliances hard-wired) and I was told by the strong (Cribbs Causeway, Bristol) that they would be able to do this.

I now have my old appliance still connected and the new one dumped in the flat with no guarantee that I will be able to get the product installed and even if they are able to install the product either my Wife or I will need to take another day off work!

- No empathy by the company, no customer service in trying to resolve things quickly and let us know what time the product may now be installed after they admit fault.

- Do not us Currys/PC World KnowHow / Know Nothing!!

Anthony Gorman´s profile

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Anthony Gorman
Bristol, United Kingdom