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Reviews (1)

Pretavoir

Customer service couldn't have been better

Delivery was fast and I got good information how my order was processed. However, I faced a warranty issue, because of a minor fault in the glasses (manufacturer's fault). Replacement process was very well handled with clear instructions. They even checked the new pair received from the manufacturer, which was supposed to replace my faulty pair, but there was a small scratch in that pair and I was immediately informed whether I would like to get those or choose the refund instead. In the end the whole purchase was cancelled, but I was fully refunded and couldn't have been more satisfied to the customer service.

Teppo Leinonen´s profile

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Teppo Leinonen
Reviewer
1979
United Kingdom

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