Shopped in tescos today used their self service machines which then proceeded to jam £40 of my nan's money in the note reader, the self service assistant was helpful i will give them that concession was happy up till then, he contacted the checkout manager who we had to wait for for nearly an hour at which point the assistant came back and said he was trying to contact the assistant manager as the manager did not wish to come down to deal with the problem. we then had to wait a further 20 minutes for the assisstant manager at which point my nan a 65 year old woman with poor health had to ask my partner to go and get her a bottle of lucozade before she passed out from the stress of the situation. the assistant manager was rude and refused to resolve the problem saying we could not have our shopping or our money back we would have to leave the store without either. as we went to go to the cigarette counter to pay for the bottle of lucozade the security who had seen us put the money in the machine and all the exchange then proceeded to tell my nan DON'T THINK YOU'RE LEAVING THE STORE WITHOUT PAYING FOR THAT. to which my nan threw the bottle onto the scales and walked off and i said call the police we've paid for that bottle 40 times over to which he replied i know you have. so overall no shopping £40 stolen by a machine and rude and unhelpful workers WILL NOT UNDER ANY CIRCUMSTANCES BE SHOPPING THERE AGAIN
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