Tuan Tran´s profile

Reviews (1)


Very Disappointed

Somebody from Viagogo trying to call me, but I didt get the phone yersterday. Trying to call back the number on my cellphone, I reach the viagogo custom service, but they are saying that no one was trying to reach. Please contact me again. My transaction ID is 3070520, 3041154, 3041130, 3041124.

Me and my friends Bought PSG football tickets through Viagogo as I was going to Paris. Sadly, PSG vs Valenciennes was rescheduled from its original date, from 4/5 to 5/5, which mean that we Could not go to the match because we are flying back to our country.
Firstly, Viagogo did not contact me about the date of the event being changed or offer an apology.
I was contacting cumstom service about option to cacellation or re-list my tickets to sale again. They replied: Thank you for your email regarding your transaction (ID .........) for PSG vs Valenciennes on 5/5/2013.

PSG vs Valenciennes was rescheduled from its original date. PSG has confirmed that tickets which have been purchased from viagogo remain valid for the newly scheduled date.

If you are unable to attend the event on the new date, it is unfortunately not possible to re-list your ticket(s) for sale on viagogo. Once the ticket order has been placed, viagogo is unable to cancel orders. All orders are non-exchangeable/non-refundable.

viagogo is an online ticket marketplace that enables people to buy and sell tickets to live events. We are not the event organisers, and whilst we try to keep up to date with all events and inform our customers should there be any changes, it is the customers responsibility to ensure they keep up to date with the scheduling of the event.

If you have any more questions please contact us using the link below.
We apologise for any inconvenience caused.
Kind Regards,

Last time I bought Manchester United vs Real Madrids tickets through Viagogo I was satisfied. Now I am very disappointed by the way Viagogo doing when something goes wrong with you order. Viagogo do nothing to help me and my friends. Why cant they just cancelled the order ?
Buying tickets through Viagogo is like risk sport, they put the risk on you shoulder if something goes wrong with you order and they will not help you. Last time for me

Our transaction ID is 3070520, 3041154, 31404256 and 31402135

23 April 2013

Reply from Viagogo

Dear Mr Tran,

Whilst viagogo does try to notify customers of any changes to the scheduling of the event, as per our terms and conditions, it is the customer's responsibility to check any changes to the event time, date or venue.

We are currently looking into your order and one of our customer service agents will be in touch with you directly.

Kind regards,

The viagogo Team

Tuan Tran´s profile

profile image of Tuan Tran
Tuan Tran
United Kingdom