I started by doing the online calculator, accessing it via a link I had seen in the "Yours" magazine. Shortly after, and I mean very shortly after. I received a telephone call from a lovely lady called Leanne Smith. She took all the details, she explained what the company could do for us, taking great pains to tell us that we would not be charged for the service, whether we decided to go with them or not. This was a great relief as you hear so many horror stories about charges and the pension pot wasn't really big enough to support large charges. At no time did she seem to be pushy, a great plus for us as that would have put us off completely, as I imagine it would a lot of people. Leanne asked all the right questions (it was if you were talking to someone you knew well) and put us at ease straight away, and all the way through the many conversations she always seemed very knowledgeable on her subject. We were really pleased with the outcome, she got us nearly double the amount that had first been quoted by our pension provider, all the forms were sent to us just when she said they would be, all our emails were answered promptly and very efficiently and she kept us well informed throughout the process. She even accommodated us wanting to call in person to hand over some forms. All in all I would recommend Key Retirement Solutions and in particular Leanne Smith (I'd encourage anyone to ask for her by name) when searching for an Annuity, it certainly helped us in both peace of mind and financially.
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