Melissa Nixon´s profile

Reviews (1)

IronmongeryDirect

Good Customer Service

Always had good service and found the ordering process easy. Recently had a quality problem with some door handles where the silver finish was rubbing off to show gold colour underneath (the handles were guaranteed for 10 years). Contacted customers services and they replaced the handles free of charge and delivered them on next day delivery. Very good and helpful customer service.

23 April 2013

Reply from IronmongeryDirect

Hi Melissa,

Thank you very much for taking the time to provide the feedback for us.

I am sorry to hear the products were not upto standard but I am glad that we managed to solve the problem and you found our customer service very good and helpful.

I will pass your comments onto our team as it is always nice to get positive feedback about our customer service.

Many thanks,

Joyce

Melissa Nixon´s profile

profile image of Melissa Nixon
Melissa Nixon
Reviewer
United Kingdom

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