I recently started using wowcher when I saw a great deal for a break away to find that I could not book for 4 days after I had paid and that the only time I could go was not available.
I telephoned to ask if wowcher could assist in helping with availability however they quickly advised I had to call the merchant who said I then had to pay more money if I wanted the date advertised. I telephoned wowcher back who advised it was out of their control and if I wanted a refund I could have one. I said yes and the advisor said she would process the refund, I asked how long it would take to receive and she said within 3 working days.
I have just checked my bank account and NO REFUND. So I have called wowcher who are denying saying they would process the refund and it was up to me to request it...correct me if I am wrong but the conversation clearly states that I would like a refund and how long it would take to be received to which the rep answered, is this not classed as requesting a refund. I have asked the rep to listen to the call which clearly says that I asked the rep to tell me when it would be issued!!
I am awaiting a call back. However I will never use wowcher again, nor will I recommend them due to the poor service and when I you request a refund by telephone, letter or email you expect it to be sent!
Veronica Osazuwa found this review useful
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