Rachel Rowe´s profile

Reviews (1)

Wowcher

"unreasonable ways for a refund"

I recently started using wowcher when I saw a great deal for a break away to find that I could not book for 4 days after I had paid and that the only time I could go was not available.

I telephoned to ask if wowcher could assist in helping with availability however they quickly advised I had to call the merchant who said I then had to pay more money if I wanted the date advertised. I telephoned wowcher back who advised it was out of their control and if I wanted a refund I could have one. I said yes and the advisor said she would process the refund, I asked how long it would take to receive and she said within 3 working days.
I have just checked my bank account and NO REFUND. So I have called wowcher who are denying saying they would process the refund and it was up to me to request it...correct me if I am wrong but the conversation clearly states that I would like a refund and how long it would take to be received to which the rep answered, is this not classed as requesting a refund. I have asked the rep to listen to the call which clearly says that I asked the rep to tell me when it would be issued!!

I am awaiting a call back. However I will never use wowcher again, nor will I recommend them due to the poor service and when I you request a refund by telephone, letter or email you expect it to be sent!

Veronica Osazuwa found this review useful

23 April 2013

Reply from wowcher.co.uk

Good Afternoon Rachel,

We are very sorry that there seems to be some confusion over this refund request.

We are currently looking into why this has occurred and someone will be in touch shortly.

Kind Regards

Wowcher

Rachel Rowe´s profile

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Rachel Rowe
Reviewer
1980
Cardiff, United Kingdom

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